Digital Library Assistant Project
Glasgow University Library installed a new
Open Access
Short Loan facility in the Summer of 2002. This
was possible through the
installation of the digital identification
system (DIDS) provided by 3M. The facility holds
c.70, 000 items within a secure environment with
2 Self-Check units.
General
housekeeping of the facility is
dependent on the use of two 3M Digital
Library Assistants (DLA). This project monitored the performance of the DLA's
over a 28 week period beginning on the 18th
November 2002.
We also measured the
the quality of the service provided by this new
facility in the following ways:
- Measuring the time taken for items
to be reshelved - by sampling
- Measuring the queue time/
throughput at the self-service checkouts - by
sampling
- Investigating user opinion re. the
availability and accessibility of material - by
survey
- Library staff feedback on use and
performance of DLA - by survey/focus group
Project Report
Further information
Queries about the Open Access Short Loan
Collection [rather than the DLA Project] should
be sent to Suzanne Hartley, Head of Lending
Services (s.hartley@lib.gla.ac.uk).
| Lead site: |
Glasgow University Library |
| Status: |
Completed |
| Local Contact: |
Jacqui Dowd (j.dowd@lib.gla.ac.uk) |
|
